Work in tandem with other IT service management ITSM processes like request, change, and tasks for data-driven project management.
Usability: Is this easy to learn and master? Customers have a portal to view, discuss and update their tickets and projects. Is there anything that should be on our list that you think we missed? If you are human, leave this field blank.
Do you have personal experience with any of these softwares that you would like to share? All in one place.
It should help you manage this stream tickets by providing the ability to automatically tag, categorize, prioritize and assign incoming tickets from any channel. More about Help Desk Dashboard Help Desk Manager Dashboard Everything a Help Desk manager needs is on one dashboard — quickly distribute tickets between workers with Action Buttons, update tickets that require your review, and keep track of all your meetings and the performance of your team.
Are there different tiers?